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03/10 Lakshya Recruitment Solutions Private Limited
Team Lead - Recruitments at Lakshya Recruitment Solutions Private Limited

Views:3069 Applications:43 Rec. Actions:Recruiter Actions:10

Delivery Project Executive - Digital Marketing - BPO (11-15 yrs)

Delhi/NCR Job Code: 263419

Delivery Project Executive - Digital Marketing

Job Description :

Role : Delivery Project Executive

Designation : Deputy Group Manager, Band 8

Location : Gurgaon

Years Of Experience : 10+ Years- Experience In Outbound Contact Center / Outsourcing Space

Key Responsibilities :

- Managing site delivery of a large CRM account

- Delivery Metrics and contractual SLA management

- Day to day Client management

- Managing an account of 500 FTEs

- Lead all client and internal calls for the process, single point of contact

- Direct Workflow, Training and other shared services for optimum functioning of account

- Single point of contact for all financial decisions regarding the account

- Manage attrition and career planning of all employees within span of control

- Grow account strategically to increase top line for the organization

- Lead all client and internal calls for the process, single point of contact

- Direct Workflow, Training and other shared services for optimum functioning of account

- Provide Strategic advice for Business and Process Excellence

- Own the P&L

- Improve End Customer experience

- Improve efficiency by using Analytics

- Identify tools for Process Automation

Strategic Inputs / Skills Required :

- Strong financial management acumen. Understanding of P&L

- Strong understanding of contracts and key BPO dynamics governing them

- Strong customer service orientation and client management skills

- Robust experience of driving key customer metrics like NPS

- Fundamentally a strong people manager. Should be able to guide a team to success

- Domain Specific Requirement

- Understanding of digital marketing and online tools

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

Women-friendly workplace:

Maternity and Paternity Benefits

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