Global Delivery Management:

a. Overall 15+years of experience in IT services, with at least 5 years in tier 1 organizations

b. Proven experience in offshore delivery of ADM services - ERP/Custom software environment

c. Solid Industry Domain Knowledge in at least one vertical

d. Should have managed teams from client site to offshore (end to end responsibility) in delivering large programs

e. Good understanding of Project Financials and key levers that influence profitability

f. Knowledge of software quality process / CMM

g. Proven track record of managing project deliverables on time, under budget and quality

h. Pro-active Risk and Escalation Management

i. Accountable for ESAT & CSAT

j. Team Size - 90 - 150+

Client Management:

a. Strong Communication skills and ability to confidently communicate a point of view

b. Strong understanding of key client stakeholders and managing expectations

c. Proven experience in deal process - presales, solution and contract management/legal process

d. Solid experience in Project governance, Crisis and Escalation management

e. Front ending and qualifying new opportunities. Be on the constant lookout for Up Selling/Cross Selling other offerings

f. Well versed with the industry dynamics and knowledgeable about emerging trends

g. Managed Revenue

Personality:

a. Strong Communication skills

b. Solid Analytical & Problem solving skills

c. Hands on approach

d. Ability to collaborate and objectively navigate through the various stakeholders both internal and externally to deliver results

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Sahana H S | Consultant | Technology
The Presidency, 2nd Floor, 1, St. Marks Road, Bengaluru-560 001
T +91 80 4179 5000 M +91 99000 23655
www.abcconsultants.in
Building Careers. Building Organisations.

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