Key Responsibilities:   - Responsible for managing the operations seamlessly and timely SLA delivery along with maintaining high levels of employee and customer satisfaction   - Establish & Manage Relationships / Engagement with the Clients.   - Oversight of team - organizes resources, sets goals, carries out strategy from Executives and client on a day to day basis; reporting responsibilities   - Responsible for following agreed governance model, escalation & communication plan   - To ensure team members achieve agreed standards in relation to their job assignments.   - To ensure training of new staff on the corporate policy rules to be adhered to   - To ensure that the buddy system is put in place to maintain the operation with minimal disruption in times of annual leave/sick leave/study leave and daily working hour schedules   - To monitor and document work schedule of staff and absences.   - Build strong partnership with the client by growing and nurturing the existing relationships to ensure operational cohesion & effective foundation for future growth   - Taking weekly and monthly calls with clients to understand the expectations from the teams and provided updates   - Ensure that all audit related issues are brought to a close   - Identify and drive continuous improvements and initiatives in process   - Coach & mentor Team lead so that they are able to manage their teams better   - Hiring of leads and managers, training, inductions, employee & client satisfaction scores, performance Appraisals and attrition management   - To ensure that all internal customer queries are followed up on a timely basis   - Collaborate with internal teams.   - To be the Key contact for all problems and queries with specific business assigned.   Desired Skills:   - Action Oriented, Integrity and Trust, Perseverance   - Command Skills, Problem Solving, Drive for results, standing along and Directing Others   - Managing & measuring work   - Ability to handle pressure   - Very good finance and accounting skills   - Problem solving, analytical and data entry mastery   - Excellent verbal and written communications skills   - Strong external and management reporting skills   - Should be GB/BB certified

Hyderabad

Delivery Manager - BPO 

Delivery Manager - BPO  ,Job Description for Delivery Manager - BPO  in IKYA Human Capital in  Hyderabad for (6-10) years of experience. Apply Now!

Job Description for Delivery Manager - BPO  in IKYA Human Capital in  Hyderabad for (6-10) years of experience. Apply Now!