Position : Delivery Head (Leadership Role)

Location : Bangalore

Domain: Retail / CPG

About the Company: Our Client is a Leading Global Company.

Work Location: Bangalore

Experience: 13 - 25 years (Overall)

Role & Responsibilities:

- Provide leadership and manage the Delivery organization vertical.

- Manage large project accounts, which require engaging with customers at Senior Level.

- Lead Delivery Management for all of Clients Services.

- Includes managing customers and their expectations.

- Manage and grow such customer relationships in value, customer satisfaction, revenue mix

- Up sell & Cross sell of services

- Leading, growing and mentoring an enthusiastic team of high energy professionals and build future leaders.

- Delivery Leadership: Enhance delivery, quality, governance processes; manage client concerns & escalations; drive productivity, utilization.

- Drive future growth by managing gross margins, ideal revenue mix.

- Will be involved in solution development, RFP support as required.

- Create new services which map to market place requirements.

- As a senior leader of the team, this role will carry responsibility in aiding organization development, innovation & providing solution while also aiding business development effort.

Experience / Requirements:

- Strong knowledge of Delivery Management processes and models.

- Should have managed delivery team of at least 50 - 100 people or more with gross margin targets..

- Should have strong customer relationship and project management capabilities.

- Should possess excellent team management, communication and leadership skills.

- It is necessary that the successful candidate will have the required exposure to engage with customers at senior leadership levels.

- Should have significant experience in the Retail/CPG domain.

Note: Looking only for Candidates who are involved in similar kind of Role or Vertical.

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