Title : Delivery Lead

Function: P2P

Reporting To: Center Head

Role & Responsibilities:

- Providing functional leadership to the operations teams, part of BPS F&A, working on P2P processes for a large client of (BPO). Team size could be up-to 300 plus FTEs in India and 90 FTE in front offices in other countries.

- Resource and production planning to provide cost effective, high quality service within agreed SLA's. Lead an effective team of Sr. Ops Managers / Ops Managers.

- Drive business and interface with the clients. Build and maintain effective long-term relationships with key members of the client team.

- Operate as key member of account management team at working closely with Operations Leaders across Delivery Centers, Account Delivery Managers and Account Executive.

- Drive strong work ethics, people practices, goal-setting, appraisals, and build and maintain highly motivated team.

- Drive best practice sharing.

Skills Required :

- 14+ years of experience with minimum 9+ years of BPO Experience in third party F&A domain.

- Experience in large scale, multi country / multi region P2P processes is MUST. Good understanding of P2P processes including understanding of evolving technology landscape in P2P.

- Bachelors / Masters Degree in Commerce – Must.

- CA/ICWA qualification is highly desirable. Though not mandatory, candidates with professional qualification would be preferred.

- Past experience in handling large teams (minimum of 200 members).

- Deep understanding of accounting concepts and principles, working knowledge and experience on ERP systems. SAP experience would be desirable.

- Excellent communication skills – oral and written.

- Excellent presentation skills. Ability to be able to make presentations to internal stakeholders and senior level managers on the client side.

- Decision making, problem-solving and analytical skills.

- Eye for detail and accuracy.

- High tolerance of ambiguity and flexibility.

- Work timings could start late afternoon and could extend late in the night, if needed to align with client time zone.

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