Role: Head - Managed Services

Location: Pune

Key Performance Areas

Must have worked in Application support, maintenance, development in various roles including service delivery manager roles.

Conceptualizing ADM Managed Services -service offerings, solutions along with Global Practice Head

Pre-sales support for solutions Experience in writing white papers

Assisting Global Practice Head in:

- Development and branding of solutions.

- Developing a partner ecosystem that enhances our solutions, branding and differentiation

- Assisting in formulating Managed Services strategy

- Branding and visibility of the Managed Services propositions through Analyst Engagements, Industry forums participation and thought leadership.

- Involvement in consulting assignments with prospects/Customers.

Industry Knowledge/Experience:

- Overall experience 16-20+ years

- Experience working on large deals

- In-depth knowledge of Managed Services for ADM

- Knowledge of current IT trends.

- Understanding of latest trends in Pricing Models

- Service Delivery Experience

- Technical expertise of AMS skills

- Exposure to ITIL ISO 20k / CMMI. Preferably carrying professional certifications

- Exposure to Governance/reporting/understanding metrics

- Support the Sales and Business Development teams.

- Exposure to contracts, SLA drafting, Formation of SOW/penalties etc.

- Experience of having implemented/managed large Managed Services projects.

Other skills

- Experience on one or more technology areas and in-depth awareness of technology trends/issues, adoption in Application Development and Maintenance.

- Good understanding of development and support processes - SDLC

- Knowledge of Project management principals, especially Risk analysis, issues and escalation management etc

Communication and other skills - Must

- Ability to engage at executive/C-level in client organizations

- Ability to provide strategic inputs/directions to development/support teams

- Participation in Industry forums, provide thought leadership

- Ability to work closely with sales team to help convert prospects to customers by recognizing prospect needs and positioning our capabilities

- Ability to lead in defining collateral that will differentiate the organization, excellent presentation skills

- Strategic - Ability to provide/contribute to determining strategic choices for the organization

Nishita Shah
Sr. Research Associate
Phone: 022-41205503|Cell: 9819670314

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