Delivery Head - Life & Pension

Key relationship: Operations team, Customer, IT delivery Team, Development team, Infra teams

Role Description:

Functional responsibility will cover service delivery and IT, both onshore and offshore.

Skillsets required

- 7 years + operational management experience

- Track record for delivering process improvements and transformation, including offshoring of complex processes

- First-hand experience of RPA a strong advantage

- Onshore / offshore operating structure, including responsibility for managing significant teams based outside India (preferably UK or US)

- Complex process background, preferably including accounting / financial processes. Not necessarily in life & pensions sector (will depend on COO background) but familiarity with financial services highly desirable.

- Ability to manage both service delivery and IT roles

- Ability to work in matrix / dotted line structure

- Strong communication and influencing skills - very important because of number of UK-based direct reports

- Personal flexibility and willingness to travel at short notice

- Candidate needs to be credible both to FCA as an Approved Person (hence importance of relevant experience) and to Clients