Delivery Head - European Business - BFSI

Role: Delivery Head

Job Purpose:

- To Lead and Manage a Customer Business Unit effectively

- Be accountable for the CBU's growth and delivery

- Collaborate with Peers at different locations for effective delivery

- Participate and contribute actively in the Organization and Vertical Initiatives

Principal Accountabilities:

The person in this job is responsible for the following

- Developing and growing the customer account, and customer relationship in Banking Vertical with Commercial and retail banking as technical competency

- Offering innovative services/solutions to the customer

- Focus on quality of the delivery and customer satisfaction and provide leadership on new services offerings / strategy

- Establish strategic alignment with technology or domain, provide support to COEs to achieve business goals

- Managing P&L for the CBU and accelerating the targets through the program management team and business development team. Be responsible for preparing, complying and tracking budgets for the CBU

- Compliance to Business contract, SLAs, Agreements, SOW.

- Building & effective use of knowledge repository for the CBU

- Compliance and improvements to domain and organization processes in collaboration with CoE

- Implementation of Enterprise Automation Solutions of the organisation across and evolve the standard Metric for all dimensions including Projects, Processes, Delivery.

- Utilization deriving the Productivity quotient

- Continuous improvement of CBU specific processes with focus on delivery process excellence

- Contribution to vertical decisions and leadership initiatives

- Developing, Mentoring & Retaining the talent in the BU

- Ensuring integration of people in the CBU with effective & periodic communication

- Planning and proactive people management for the CBU

- Building managerial pipeline for the CBU

- Building and enhancing competencies of the CBU team for current & future requirements

Technical Competency: Block-chain, Cloud computing, Digital banking, payments, User Experience, R&C

Domain Competency: Banking

Skills:- Resource Management, Process Solutioning, P&L Management, P&L, Service Delivery Management, Account Management, Vendor Management, Scheduling and Estimation, Key Account Management, Relationship Management, Service Improvement, IT Strategy, Managed Service, Stakeholder Management, Account Mining, Global Leadership, Quality Assurance, Business Management