Looking forward to hire a Delivery Governance Lead for a Banking KPO based out of Mumbai / Chennai
Experience : 13 – 16 years
Key Responsibilities:
Vice President responsible for Delivery Governance.
Responsibilities will include:
- Lead the Delivery Governance team comprising of Delivery Governance resources and ensure that the delivery of products/services by the supplier meets the expectation of the technology and business teams
- Work with peer Delivery Governance Leads and the India Head of Delivery Governance to enshrine best practices across our suppliers and raise the bar to improve delivery.
- Proactively monitor performance and staffing of supplier project teams. Identify early indicators of issues in attrition, staffing or engagement governance model and take actions to address them before they affect project delivery
- Ensure clear communication and alignment between supplier teams and global teams on project priorities, risks and issues relating to resourcing, attrition etc
- Work with partners to identify key, critical members of supplier project teams and work with global management teams to limit effects of attrition on project delivery and continuity
- Work with sector leads, relationship managers and project teams to mature the engagement model and implement key metrics, performance indicators and provide feedback to the organization and suppliers on resultant analysis
- Review supplier performance and provide qualitative and quantitative MIS on supplier performance
- Provide status reports, engagement reports and local intelligence to senior management on a regular basis.
- Help global teams to transition work to India where required
- Mentor project SME teams co-located with suppliers on a proactive basis and help them to get the best value from the supplier project teams.
- Where required provide proactive oversight on strategic projects that are mission critical
- Experience in building IT Strategies , implement IT roadmaps etc .
For further details , please connect with me at priyankab@e-lixirweb.com
Priyanka Bhatia
Practice Lead
Elixir | RPOSure, Leadership Hiring, Search & Selection and Staffing
www.elixir-consulting.com
