Daikin - Assistant Manager - Service Sales

Brief Job Responsibilities - Qualitative Aspects:

1. Revenue Generation.

a. AMC Sales for RA/ SA/Duct and associating dealer with it.

b. Sale of spare parts.

c. One time routine service

2. Dealer & Customer Support

a. Prepare dealer claims (like; Commissioning/ In Warranty/ Out of Warranty/ Spare parts/ Gas Charges/ Routine Service).

b. Issue Routine service cards to dealers after commissioning

c. Resolving RA/ SA/ Duct queries, if dealer technician unable to resolve it.

d. Issue spare parts within warranty to customer/ dealer.

e. Provide training to dealer staff (for installation/ troubleshooting/ safety)

f. Operation training to Customer.

3. Customer Visit/ Site Visit

a. Visit site and resolve technical issues if occurs.

b. Site visit on Sales staff request/ customer's request/ dealers request

4. Stock Inspection

a. Conduct stock inspection at dealer's place

b. Check the spare parts & tool kit are kept properly at dealers place.

c. Check tool kit issued to dealer's for troubleshooting are in sound position.