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25/11 Ishan Tandon
Talent Acquisition Specialist at EVC Ventures

Views:29747 Applications:406 Rec. Actions:Recruiter Actions:181

Customer Success Manager - Higher Education Portal & Content Management Systems (2-7 yrs)

Delhi/NCR Job Code: 515234

Customer Success Manager, Americas, LookingGlassPlatform.com, 4pm-1am IST

LookingGlass Platform (http://www.lookingglassplatform.com)

LookingGlass is the leading provider of integrated, Software-as-a-Service enterprise Apps, Portal and Content Management systems.

Responsibilities :

- Establishes productive, professional relationships with key personnel in assigned customer accounts.

- Coordinates the involvement of company personnel, including support, service, and management resources, in order to meet.

- Account performance objectives and customers expectations.

- Meets assigned targets for profitable sales volume and strategic objectives in assigned accounts.

- Proactively leads a joint company-strategic account planning process that develops mutual performance objectives, financial Targets, contract renewals and critical milestones for a one and three-year period.

- Proactively assesses, clarifies, and validates customer needs on an ongoing basis.

- Leads solution development efforts that best address customer needs, while coordinating the involvement of all necessary.

Required Skills & Experience :

- Prior Account Management /Customer Satisfaction/Outbound Sales Experience ideally across technology products

- Achieved sales/ cross sell targets in designated strategic accounts.

- Meets assigned expectations for profitability.

- A passion for customer relationship management

- Achieves strategic customer objective and customer account plans defined by company management.

- Maintains high customer satisfaction ratings that meet company.

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

Women-friendly workplace:

Maternity and Paternity Benefits

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