Customer Service Mgr - eCommerce (2+ yrs)

Desired Profile: IIM, IIT grads with work experience in Packaging, Customer Service, Call Centers, Email response, Live Chat messaging, etc.

Giftyaar Pvt Lts is now looking for people for Sr Operations Manager role. Please find a small brief about our company and JD below.

About our company:

Giftyaar is India’s first gifting portal, based in Mumbai and launching operations in Oct / Nov 2011.
It is backed by a strong team that can be shared at the interview. Our website is http://www.giftyaar.com
The site will offer advice and to people looking for that “perfect gift” across various product categories.
The products showcased will be ones not easily found in the present Indian retail scene.

Role: Customer Service Manager

Location: Worli, Mumbai

Experience Level: 2+ Years

Responsibilities:

    * Grow and Drive the scaling of the Customer Service function of a fast growing e-commerce start-up

    * Manage Outbound Customer contact, through all communications

    * Packaging, returns management

    * Drive continuous improvement in the operations function

    * Identify and implement automation solutions

Please send your resume to amit@giftyaar.com