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Talent Analyst at 2COMS Consulting Pvt. Ltd.
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Customer Service Head - Telecom (8-13 yrs)
We are hiring Customer Service Head with a leading Telecom MNC.
Experience : 8 to 13 years (max)
Academics : Any Graduate (Full time MBA preferred)
Age : Should not exceed 35 years (max)
Roles & Responsibilities:
- Customer Service Operations Management
- Deliver high quality service
- Continuous Service Enhancement
- Process Improvements
- Churn Management & Customer engagement
- Regulatory compliance with regards to Documents & Complaint resolution
- Enhancement of employee skills and capabilities through training programs
- Cost control through optimum operations
- Effective budget allocation & management of overall cost of service
Interested candidates can drop in your updated resume or call at +91-9681331483
Trisha sarkar
2COMS Consulting (P) Ltd
Kolkata
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