Customer Service Head - Telecom

- To manage and drive the customer service function in order to attain market leadership in the mobile and fixed line business space, through customer satisfaction, by delivering delight in the areas of field service, problem resolution & project management.

- To lead the customer service function towards driving excellence in enterprise customer experience with zonal teams by leveraging Zonal CS Infrastructure.

- To manage and implement the service strategy amongst SME customers and attain high level of customer satisfaction through implementation of customer engagement programs and retention initiatives through the Zonal Channel Partner, whilst complying with agreed budget, timescales and agreed policy guidelines as also with all regulatory norms.

Female Candidates Preferred.