CRM Functional - Salesforce.com/Force.com

CRM-(functional) (Salesforce.com or Force.com)

Designation:Assistant Manager/Deputy Manager

5 plus years

Location:Noida

BE/B.Tech/MBA

Preferred:

- Any knowledge on Marketing Automation is preferred

- Knowledge of competitor technologies is a big plus (MS Dynamics, Siebel, SAP)

- Thrive in both independent and collaborative work environments

Marketing and Sales functional knowledge

- Strong business acumen and understanding of business issues across multiple focus sectors

- Project Management Knowledge

- Understanding the AS-IS process, identify Gaps, and draft To-Be process

- Understanding power-user needs/challenges and leverage the channel to promote and help CRM adoption. At the same time, finding out the best possible solution, prioritizing, solutioning and doing impact analysis

- SFDC Reporting knowledge

- Monitor Salesforce Update, App-exchange tools, and equip with latest CRM practices and come up with all
recommendation which the team can leverage

- Knowledge of using SFDC Exchange Apps, analyze them, do POC, test the outcome, and understanding at implementation level

- Excellent analytical skills and a strong customer service ethic

- Experience with user account management including account creation and deletion as well as adjusting access level settings using profiles, roles, and permission sets

- Facilitates cross- functional teams to improve the efficiency and effectiveness of operations

- Analyze technologies, technical processes and/or functions, document findings, identify areas for improvement and create specifications and implement

- Thrive in both independent and collaborative work environments