About Company:

It’s one of the Leading Real Estate Company in Mumbai.

Job Profile:

Designation: CRM Feedback & Upselling

Exp: 8 years

Location: Mumbai

Preferably from Real Estate domain

- Responsible for resolving and redressal of Grievances and maintaining the quality Customer Service and supervising Customer Care function like Customer Retention.

- Maintaining Customer Relationship Management and monitoring the Customer database for maintaining the service levels.

- Providing floor support for the team on complex quires.

- Ensuring that calling activities are done within the given time lines.

- Handling inbound and walk-in escalations.

- Investigating the root cause of the complaints and giving timely feedback to the team.

- Ensuring that the mails from the helpdesk mail box for the project are distributed among the team members and ensuring timely responses to the clients.

- Inventory optimization

- Customer Retention

Please send your resume to lata@inspiredconsultants.com

Atika Shaikh
Sr. Delivery Manager
Inspired Advisory Support Services Pvt Ltd. || 601, Corporate Centre, Nirmal Lifestyle, L.B.S. Marg, Mulund (W), Mumbai – 400080.
Website: www.inspiredconsultants.com