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VP-Business development at CredR
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CredR - Manager - BPO Quality (4-8 yrs)
Quality manager - BPO (CredR)
CredR is looking for a dynamic Quality manager for the BPO process. The person is responsible for creating quality parameters and managing the overall quality process.
- Responsible for creating and managing overall quality process
- Suggest and implement proactive methodologies of issue identification and resolution
- Design & develop quality parameters (need identification to feedback and follow through) in consultation with the training teams
- Ensure uniform quality of feedback is delivered by all QAs in line with business requirement
- Ensure - 0- Non-Compliances in all Internal and external audits
- Provide quality floor support, feedback, refresher and corrective training, as and when required
Desired Skills:
- 4+ years experience in quality assurance team in BPO set up
- Entrepreneurial mindset is a must.
- Excellent communication skills.
- Good people management skills
- Excellent Analytical Skills / Quantitative skills
- Expert in Data Handling / data interpretation
- Process Oriented and Adept at Planning and Decision making
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
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