Call Center - Manager / Sr. Manager - Coolwinks.com - Essilor International  Gurugram (Infocity 1) - Sector -34  Job Description:  - Manager day to day operations for a team of 35 - 70 employees. (Inclusive of SME /T.L /Agents)  - Demonstrated skills and competencies in assessment, problem solving, practices /Policy administration / Interpretation.  - Flexibility to quickly shift priorities, multi task and juggle simultaneous requirements in fast paced environment and manage all to completion.  - Demonstrated ability to work independently.  - Strong interpersonal skills, with the ability to work effectively with people at all levels of the organization.  - Excellent communication, facilitation and interpersonal skills.  - Proven project management skills and ability to proactively partner with the required clients (in case).  - Proficient with Microsoft office products like windows, word, excel and power point required.  - Manager day to day employee related issues by providing appropriate resolution  - Promote employee engagement and retention through effective HR Best practice programs.  - Reporting to the CEO  Key Attributes:  - Customer Service background (Blended process)  - Excellent analytical & Communication Skills  - Self-motivated & Execution oriented  - Ability to work on multi tasks and should be flexible  - Team worker & Should have people/ Peer management experience  - Customer management exposure and good presentation skills is must  - Displays a - Can do attitude- during times of constraints and challenges  - Leads by example with High value and integrity  Must Attributes:  - Any Graduate + Preferred MBA  - Exposure to Czentrix / Freshdesk /Amadeus (Any one of the following)  - At least 5 years- experience in BPO in the area of Inbound Customer service with work experience in Ecommerce / BPO industry would be an advantage.  - Strong interpersonal & Management skill.  - Ability to work & communicate with people across organizational unit.  - Strong analytical skills with ability to problem solving.  - Experience in preparing rosters / Quality checks / Call barging (Must)  Shift timings between: 8 a.m - 8. P.m (9 hrs shift) Day Shift  Facilities:  - Meal Facility   - PF, Gratuity, Insurance, Valoptec etc  - Drop facility (Till Huda Metro Station - Only for Females)   - 5 days Working  - Reporting to CEO   Industry: BPO / Call Centre / ITES  Functional Area: ITES, BPO, KPO, Customer Service, Operations  Role Category: Voice  Role: Manager - (Voice Process)  Key skills: BPO operations, Call center operations, Customer Satisfaction,   Princy Gupta, HR   Coolwinks founded in 2016 with a clear focus to provide better vision to millions with quality eyewear. We are aiming to be a leading online retailer of vision care products of highest standard and widest range of eyeglasses, prescription sunglasses, and fashion sunglasses along with specialty brands and lenses.

Delhi NCR

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Coolwinks.com - Manager - Call Centre - Blended Process 

Coolwinks.com - Manager - Call Centre - Blended Process  ,Job Description for Coolwinks.com - Manager - Call Centre - Blended Process  in Coolwinks.com in  Delhi NCR Others for (6-10) years of experience. Apply Now!

Job Description for Coolwinks.com - Manager - Call Centre - Blended Process  in Coolwinks.com in  Delhi NCR Others for (6-10) years of experience. Apply Now!