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21/07 Premier Consultants
Partner at The Premier Consultants

Views:6261 Applications:402 Rec. Actions:Recruiter Actions:19

Contact Centre Head - Inbound - Operations & Service Delivery (7-15 yrs)

Delhi/NCR Job Code: 155202

Fantastic job opportunity with a leading private sector bank!

Designation: Head Service Delivery (Inbound - Operations & Service Delivery)

Location: Gurgaon

Job Responsibilities:

- Manage the people resources within the Communication centre ensuring SLA’s are met w.r.t System utilization, Agent Performance, Attendance, Product knowledge and Soft skills

- Responsible for deployment of best practices and service quality parameters for the in bound contact center but would also play an important role in setting up a full fledged outbound center to support business garnering.

- To achieve or exceed the targets on Customer Migration, Customer Satisfaction, Costs etc. by implementing and managing innovative processes, products & services through our Communication Centre while ensuring compliance to internal and external policies/guidelines.

- Responsible for improving productivity, reducing cost, ensuring business continuity by effective management of resources and implementing operational controls to mitigate operational risks.

- Design, develop and implement variety of innovative promotions/schemes/programs for cross-sell and up-sell pf products/services through phone banking.

Hem Joshipura

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

Women-friendly workplace:

Maternity and Paternity Benefits

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