Consulting - Social Media/Mobile Media

We have a fresh opening for the candidates in Social Media/ Mobile Media (Customer Service Domain) with Top Most Consulting Firms.

Exp-

- 1-8 Yrs of exp in Customer interaction/service solutions leveraging multi-channel implementations including emerging channels like Social Media and/or Mobile channels.

- Plan, Design and implementation of channels such as Mobile /Social Media & integration of such channels with other/traditional customer service applications/channels such as contact center, IVR, multimedia.

- End to end design and implementation of customer service function through Mobile app/Social Media framework to achieve customer service digital transformation.

- Experience in enabling and implementing Mobile channel (Design, architect, integration with other channel, mobile app UI design etc/social media monitoring and engagement tools in contact center, social media accounts management, off board and onboard social media for customer service domain via social media channels like Facebook, Twitter, and Blogger etc.

- Experience in implementing social media listening and tracking, sentiments detection, influencer detection, interaction workflow management, social media-CRM integration, dynamic knowledge monitoring, performance metrics, auditing and reporting leveraging tools from any of the social vendors like Radian6, SaS, Lithium, Social mention, Trackur, Hootsuite, Infegy, Jive, Rightnow, Tweetdeck, Salesforce, InQuira, Oracle Siebel, Microsoft Dynamics CRM, Google alert etc. and contact center technology vendors like Cisco social miner, Avaya social manager, Genesys social media engagement, Nice Voice of Customers(VoC) etc.

Education:-

- Bachelor’s degree in related field or equivalent experience. MBA would be good to have.

Interested candidates can reach me at the following mentioned address:-

Rohit Dutt
Recruitments | Sr Consultant
Signature Staff India Private Limited
Direct: +91 120-4044153 | Mobile: +91 9718882521|
www.signaturestaffindia.com |