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01/10 Angeline
HR Consultant at Global Professional Services

Views:5549 Applications:144 Rec. Actions:Recruiter Actions:39

Consultant - Quality - Blackbelt - BFSI (5-8 yrs)

Bangalore Job Code: 167870

JD:-

- Should be a BB certified .

- Should possess excellent data analysis skills

- Excellent knowledge of Excel, Word, Power point & Minitab.

- Should have hands on experience in usage of Quality methodologies and techniques.

The Black Belt shall function as a change agent in the relevant business area and shall be responsible for

- Driving quality deployment in the vertical

- Driving customer Impact Projects

- Driving Six Sigma and Lean Deployment

- Driving QNS for the aligned area

- Driving SLA adherence / Customer CTQ - ensuring all parameters are met and corrective and preventive actions are taken

- Driving VOC/ CSAT / NPS actionable across the team and maintain/improve the scores

- Driving inputs from VOC/ CSAT / NPS for improvements

- Contribute and present in client/customer reviews/meetings

- Adhere to compliance to Quality standards (ISO)

- Do goal setting with the team and ensure effective and measurable reviews and feedback mechanisms (MRM, Operations-review, dashboards, BQC - s)

- Follow appraisal and feedback mechanism

- Driving Continuous Improvement projects

- Initiate and best practice sharing across the team

- Driving people development by aligning to the Quality DNA program

- Driving culture of data based decision making

Angeline
HR Consultant
09822524763
GPS

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

Women-friendly workplace:

Maternity and Paternity Benefits

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