Consultant - Learning & Development - BFSI

L&D Leadership Hiring

Job Summary :

The Learning Consultant has two primary roles :

- Primary Responsibility for workplace learning and talent management interventions for Leadership Populations across business

- Serve as an individual contributor or subject matter expert in the incumbent's recognized areas of expertise to all business areas as dictated by business need.

The Learning consultant specializes in the following areas of expertise :

- Training Need Analysis and Strategic level Learning & Development Planning

- Content Management and Design

- Training Delivery for Leadership Levels

- Facilitate senior-level groups, challenging discussions, or strategic meetings

- Work with managers and individuals to create effective development plans

- Learning Technologies

- Instructional Design

- Evaluating Learning Impact

- Implementing and Managing Learning Programs

- Apply solid program design techniques

- Design and manage complex projects

- Knowledge Management

- Performance Improvement

- Drive culture shift initiatives to achieve business results.

Key success factors include :

Ability to foster strong lines of communication, trust and partnership with HR business partners and business leaders and their teams; broad knowledge of business experience with a financial services company is helpful, but not required; experience and comfort level working in a matrix management organization; ability to align activities to achieve business results; adaptability to a culture that values integrity, customer focus, teamwork, excellence and long term decision-making; flexibility in communication and work styles; ability to model Commerce's leadership competencies;

Nature & Scope :

This position reports to the Director of L&OD. The position requires frequent contact with employees and Leadership of the organization. The incumbent will have a high degree of interaction with supervisors, managers, Senior Stake holders and Senior Leaders, works closely with the assigned HR Business Partners, L&OD teams and other leaders in assessing and addressing learning and talent development needs. External interaction is primarily with learning content or technology vendors.

Continuous changes and increasing complexity in business and delivery present new challenges for developing and retaining needed talent within the organization. The organizational environment requires this position to constantly anticipate and juggle priorities as the needs of the business change. A high level of professionalism and high energy teamwork is required. Assignments, tasks, and projects vary in urgency, priority and level of complexity. The incumbent must frequently prioritize work, manage expectations and communicate clearly so that customers, team members, and others know when deliverables can be expected.

Minimum Job Requirements :

- Professional level experience in one of the following areas of expertise in workplace learning: training delivery, training management, leadership development, or instructional design.

- Bachelor's degree in Business, Organizational Development, Human Resources, Education or a related field. Educational requirement may be substituted with an additional work experience (see requirement #1).

- Supervisory/leadership experience (full time role with primary responsibilities for coaching, motivating and recognizing employees, monitoring and evaluating work performance, and resolving conflicts). Requirement may be substituted with experience coaching or directly consulting with leaders.

- Demonstrated proficiency and experience in delivering face-to-face and web-delivered presentations. Applicant must prepare and deliver a 60 minutes presentation as part of the interview process.

- Project management experience. Applicant will be asked to submit work product examples (e.g. project charter/summary, project timeline, etc.) during the selection process.

- Demonstrated proficiency in all of the following Microsoft Applications: Word, Outlook E-mail and Calendar, Excel, PowerPoint. Applicant will be asked to submit work product examples and/or to complete specific assignments during the selection process.

- Certified Professional in Learning & Performance (CPLP) designation preferred.

- Health insurance experience and professional designation (PAHM. FAHM, HIA or MHP) preferred.

Principal Activities or Accountabilities (Essential Functions of Job) :

- Learning Needs Assessment - Assess leaning needs at the individual employee, business area or organizational level using appropriate strategies and tools.

- Training Delivery - Effectively facilitate/deliver training through classroom and webinar formats.

- Program Management - Planning and coordination of learning programs such a course offerings, professional certifications, and other educational opportunities. This includes planning, scheduling, communication, promotion and evaluation.

- Project Management - Serve as project manager or project contributor on any type of training or employee development initiatives.

- Outcome/Impact Analysis - Measure effectiveness and business impact of programs, resources and initiative.

- Instructional Material and Resource Design/Development - manage creation of instructional material such as online courses, videos, PowerPoint presentations, classroom materials, job aids and reference materials (print or online). The learning consultant will develop instructional materials and resource but will follow the standards and guidelines of the L&D instructional design team.

- Talent Management - Work with managers and supervisors to identify and develop high potential/high performing employees to achieve talent management and succession planning goals.

- Professional Development/Continuous Learning - Continuously increase knowledge and skills within all areas of expertise for learning professionals. Continuously improve organizational knowledge and knowledge of health insurance.

- Maintain a high degree of professionalism and confidentiality.

- Additional tasks and project will be assigned based on divisional and organizational needs.