Consultant - Customer Service (3+ yrs)
Written by: MBA Jobs on Saturday, 07 May 2011
Job Code: 29817
Telecom operator customer service business consultant
Role:
- Lead teams of consultants or act as a member of the consulting teams
- Identify and implement improvements in call centre operations, in terms of
- Customer experience
- Processes
- Technology
- Skills
- Reporting
- Identify and implement customer satisfaction improvement opportunities
- Manage internal and outsourced activities and relationships
- Design, develop and conduct training for management and agent positions
Requirement:
- 3 – 12 years of consulting and industry operation experience with focus on call centre operations
- Experienced in call centre performance analysis, customer satisfaction management
- Knowledge of technology aspects of call centres
- Knowledge of developing markets an advantage
- Ability to communicate verbally and in writing in English fluently
- Persian language capability an advantage
- Ability to travel to Middle East for extended period of time
Timing
- Starting in July 2011
Headcount
- 2
Interested candidates can contact anand.borundiya@inventive-consult.com.
