Consultant - Cloud Services - Communication/Enterprise IT Service Provider

Level : Manager/ Senior Manager

Reports to (Job Title) ; Business Development Lead

City/Country : Muscat, Oman

Company Description :

Tata Communications is a USD $3.2 billion (FY13) global communications and enterprise IT service provider that owns and operates the world's most advanced subsea cable network, delivering first-class infrastructure, enterprise solutions and partnerships to carriers and businesses worldwide. Tata Communications is a leading global provider of A New World of Communications. Join our global team of professionals and specialists in bringing solutions to life for customers worldwide. To learn more about us: click here

Position Summary :

- The Consultant is the owner of the solution possibilities that the cloud infrastructure can offer to the market. He works closely with the business and operations team to ensure that a relevant solution is proposed to the customers, and, on receipt of the orders, delivered to the customer.

- This resource will be the technology evangelist, and help evolve the product catalogue, working closely with the Product SME.

Key Responsibilities/Tasks :

- Capture detailed customer requirements

- Design appropriate solutions with mix available in the product catalogue, with specific understanding of complexities involved in creation of public, private and hybrid cloud environments

- Keen understanding of the storage technologies, especially Software- defined- Storage is desired

- As the product catalogue evolves, with introduction of partners, to ensure that relevant documentation is available for solution creation and communication to the market

- Define SLAs, prepare solution diagram and define scope of opportunity

- Get internal sign-off on proposed architecture

- Share High Level Design with customer

- Revise the solution based on customer feedback

- Sign-off on the final proposed solution with customer

- Work closely with the internal operations team, hardware suppliers and cloud technology provider for solutioning and streamlined deliveries

- Work with the sales teams to address customer needs and manage customer interactions and expectations

- Interact with commercial teams in fine tuning the final proposal

- Drive project kick offs

- Participate in seminars and present whitepapers

- Help marketing in creation of case studies and collaterals

- Keep track of technology trends

- Necessary to interact closely with the Cloud Technology provider to be aware of the possibilities of the platform and how to extract more value from the same

- Provide inputs for creation of the product catalogue

- Roll-out framework for process oriented approach to handle the special, large and complex business opportunities

Required Qualifications :

- Post graduate diploma OR Masters in business management and Bachelor in Engineering

- 6- 9 years of relevant work experience in cloud, data centre services and managed services

- Sound understanding of virtualization technologies, systems, storage and data centre technologies

- Excellent communication and technical writing skills

- Ability to coordinate with multiple stakeholders / vendors on commercials and bid submission timelines

Preferred Qualifications :

- BE/ B. Tech, with MBA/ PGDBA

- VM Ware Solution Designer/ Citrix Solution design/ Storage expertise (EMC/ NetApp et al)

- Data Centre Services or Cloud Services Domain