Concentrix - Lead/Assistant Manager - Voice & Accent Traning

SKILLS REQUIRED:

- Excellent written and verbal Communication skills along with strong presentation skills. Must be 7.5 on a scale of 10 on CAT assessment. Should have been managing a team for 2 years minimum - main expertise in V&A,Communication and Soft Skills.

- Strong attention to detail in supporting management reporting with clear and concise data analysis and presentation.

- Govern a strong Change management process.

- Excellent problem solving and analytical skills.

- Excel and PPT Skills, Six Sigma Green belt certified will be added advantage.

- The Person needs to have good working knowledge of Training systems, tools and technologies.

- Experience of working in Ramp, Control & Compliance is preferred.

- End to end domain knowledge in CRM & IV towers would be highly desirable.

- Ability to work under pressure & in an unstructured environment.

- High level of maturity to handle people including but not limited to client, stake holders, peers etc.

- Ability / Willingness to learn & be cross skilled in other towers.

- Ability to manage large teams spread across verticals.

- Flexible to work in 24X7 environment (night shifts and weekends basis scope).

- Managing hiring and NHT