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13/05 Kavita
Director at Dreamz IMC

Views:2670 Applications:31 Rec. Actions:Recruiter Actions:1

Communication Coach - BPO (1-6 yrs)

Kerala/Cochin Job Code: 335093

A Leading BPO in Cochin is looking for Communication Coach-

Responsible for the delivery and evaluation of soft skills on all aspects of client training; to prepare learners to perform job functions within predetermined KPIs/ performance standards

Responsible to utilize appropriate delivery techniques in a blended/scenario/transmission/self based learning environment.

Provide Coaching & Feedback and supervision during OJT/Nesting/TQ/Evolution

Support Nesting/OJT/TQ/Evolution by observing, measuring and monitoring learners as needed.

Responsible for self-skilling & certification during periods of un-activity (classroom)

Develop non-classroom communication and training materials - for eg handouts etc

Coordinate New Hire, Progression & Enhancement Training activity

Assess participant and class performance in FT/CST & Nesting

Participate in minor client interaction (include effective curriculum feedback and client visits)

Perform other related duties and assignments as required and as assigned by supervisor or manager

Responsibilities -

Effective coaching & feedback to floor consultants

Conducts Daily/Weekly batch meetings with the T-Sup to discuss consultant progress and charts out & executes action plans as appropriate;

Attends weekly coaching session with T-Sup.

Identifies needed revisions/additions to training curriculum/scenarios/materials in cooperation with T-Sup/ Instructional Designers/Client etc

Qualification & Skillsets Required -

Minimum 6 months experience in the current role

Excellent performance scores

Excellent communication skills

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

Women-friendly workplace:

Maternity and Paternity Benefits

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