Collections Manager - Credit Card  Exp in Credit Card Collections - Early & Late stage   Shift Timings - US shifts  International BPO - MUST  - Responsible for the day-to-day function of the collections and sales process  - Provide support to call center TL's and agents and administer everyday business of call center.  - Monitor call center operations and ensure high quality of services.  - Drive collection and sales though team leads.  - Generating innovative ideas that are cost-effective ensuring profitability to the company.  - Assist supervisors and ensure various metrics for productivity are met and exceeded and prepare necessary reports required for the same.  - Work with team supervisors and identify call volume trends and maximize ways to improve quality and productivity.  - Plan annual business and prepare strategies for forecasting and meeting budgetary plans.  - Maintain knowledge on various best industry practices and develop associated strategies.  - Analyze processes and recommended new technologies for incorporation in system..  - Presenting monthly/quarterly performance in the monthly review meetings.  - Ensuring that the team is well equipped, well trained, and motivated to meet the service level agreement of the company.  - Ensuring that the employees adhere to the company's rules and are in sync with the company's mission and values.  - Weekly review with clients for Target & Service levels with ability to analyze and re-engineer processes towards driving improvement and change, if required.  - Briefing the team on process updates, improvement areas and other important functions, given/required by the clients or/  - Interacting with HR team to reduce attrition & absences and improve employee morale.  - Conducting training sessions every week for the bottom performers.  - Adaptable and ability to adhere to client  - Following prescribed Escalation Matrix.  Mobile: 9930855734

Mumbai

Collection Manager - Credit Card - International BPO 

Collection Manager - Credit Card - International BPO  ,Job Description for Collection Manager - Credit Card - International BPO  in Creative Indians in  Mumbai for (4-6) years of experience. Apply Now!

Job Description for Collection Manager - Credit Card - International BPO  in Creative Indians in  Mumbai for (4-6) years of experience. Apply Now!