Brian Humphries, Chief Executive Officer

Years of experience: 3 to 8  PFB the detailed JD :   - SFDC Consultant with expertise in the areas of Salesforce Automation, Customer relationship management and experience in consulting assignments or mainstream marketing activities across domains like Financial services, Life sciences, Healthcare, Retail and Technology.  - Experience in implementing Salesforce.com based solutions is mandatory.  SFDC consulting :   Domain expertise : SFDC technology  - Conducting business diagnostics to help clients establish industry leading customer services, solutions, technology, processes, procedures and training  - Creating a strategic framework for customers accompanied by recommendations for modifying and enhancing the existing operations, procedures and systems  - Developing thoughtful and innovative strategies to improve customer (internal/external) experience, increase revenue generation, bring in efficiencies and reduce operational costs across customer segments through customer enablement and multi-channel integration  - Establishing and documenting functional, technical and contractual requirements   - Demonstrating an in-depth understanding of particular domain (SFDC Technology/SME/Management)  - Analyzing the business needs of the clients to help identify business problems and propose solutions.  - Gathering the Business requirements through interaction and research and defining the project scope. Be the liaison between the Business, technology and support teams.  - Serving as the conduit between the customer community (internal and external customers) and the software development team.  - Overseeing and creating presales documentation  In additional to this candidates with consulting experience are preferred.  Key Responsibilities :  - Conducting business diagnostics to help clients establish industry leading customer service/Sales automation solutions, technology, processes, procedures and training  - Creating a strategic framework for customers accompanied by recommendations for modifying and enhancing the existing CRM/SFA operations, procedures and systems  - Developing thoughtful and innovative strategies to improve customer (internal/external) experience, increase revenue generation, bring in efficiencies and reduce operational costs across customer segments through customer enablement and multi-channel integration  - Establishing and documenting functional, technical and contractual requirements   - Demonstrating an in-depth understanding of multiple domains   - Analyzing the business needs of the clients to help identify business problems and propose solutions.  - Gathering the Business requirements through interaction and research and defining the project scope. Be the liaison between the Business, technology and support teams.  Define and Scope Business Areas : Develop the project scope document including a high level description of the business processes, in scope and out scope items  - Elicit, Analyze and document requirements : Critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding, and distinguish user requests from the underlying true needs. Develop the BRDs based on the organization standards  Communicate Requirements : Proactively communicate and collaborate with the business area experts and the technical team through artifacts like Business Requirements Document, Implementation requirement Document, Use cases, Wireframes, Data model etc.  Identify Solution : The BA should work closely with the Solution Architecture team and the Product Engineering team to conceptualize a solution and work with the technical team to design it.  Verify Solution meets the Requirements : The BA reviews the technical designs proposed by the design team for usability issues and to assure that the requirements are being satisfied. BA assists with User Acceptance testing, the time when the Business Area Experts are asked to approve the software for implementation  Participate in post-live project activities : including evaluation of success criteria, identification of best practices, lessons learned and strategies for future releases and deployments  - Serving as the conduit between the customer community (internal and external customers) and the software development team.  - Overseeing and creating presales documentation - Presentations, collaterals, POV decks, Customer Response documents etc.   - Publishing thought leaderships articles and other publications in this space  - Reviewing new technologies and developments in SFA/CRM space and identifying consulting opportunities  Experience & skill expectations :  - Experience in consulting with fortune 500 companies / industry leaders across verticals  - MBA from Tier 1/2 B Schools is preferable   - Experience of implementation and management of business automation solutions within the space of CRM - SFA / Marketing / Service, PRM etc.  - Practical and hands-on experience in implementing, managing SalesForce.com solutions for SFA, Marketing, PRM and Service modules  - Knowledge of and extensive experience with Salesforce.com Sales cloud, Service Cloud, Collaboration, customer communities, portals, sites, mobility solutions etc. (Candidates with consultant certifications in Sales cloud and Service cloud are preferred)  - Strong understanding of enterprise integration - Knowledge of and experience with enterprise systems, including PRM, CRM, SFA, and ERP.  - Detailed understanding of Sales & Marketing processes, Customer service processes and Business intelligence gathering  - Experience with requirements gathering, documentation (business requirement, functional specification, as-is process, to-be process, gap analysis, user / training documentation etc.), hands-on detailed systems, conducting and end user training   - Excellent communication (written and oral) and interpersonal skills, ability to communicate effectively with both a technical audience and business users  - Ability to effectively perform both in a team and as an individual contributor  - Flexibility to travel within and outside of India  - Established thought leadership through publishing white papers, point of views, speaker in forums, conceptualizing frameworks and business solutions

Kolkata

Cognizant - SFDC Functional Consultant 

Cognizant - SFDC Functional Consultant  ,Job Description for Cognizant - SFDC Functional Consultant  in Cognizant in  Kolkata for (3-8) years of experience. Apply Now!

Job Description for Cognizant - SFDC Functional Consultant  in Cognizant in  Kolkata for (3-8) years of experience. Apply Now!