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Recruiter at Cognizant BPS
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Cognizant - Service Delivery Manager - Process Excellence - Black Belt (6-10 yrs)
"For many years I have been an openly gay man in the Technology sector and being out and authentic is a huge source of strength and it's a source of credibility in your professional life. In my current position, I have the opportunity to be visible to many and hopefully set the example to many, and I view that as a great opportunity to share it to some degree. A share of vulnerability, a sharing of difference. I'm a big believer that diversity...
Jan Siegmund, Chief Financial Officer
See Diversity Initiatives >>
- Drive continuous improvement culture through training, co-ordination and implementation of principles of Lean/Six Sigma in day-to-day operations in KPO/BPO
- Lead through hands-on application of Lean tools to eliminate waste and execute high-impact process improvement projects in addition to mentoring and facilitation of Green Belt projects
- Analyze current situation (As-is), identify improvement opportunities and recommend measures (To-be) to re-engineer processes
- Act as a Change Agent and work closely with Operation, Transition, Training, On-site teams and Clients to optimize Quality, Efficiency, Cost and Customer Value in multiple client engagements
- Communicate and collaborate with internal stakeholders and customers (both at onsite and off-shore) to understand their pain areas-working to apply their insights to challenge and modify current approaches/ways of doing things
- Work closely with Operation teams to obtain input of diverse views, facilitate generation of ideas, analyze operational risks (FMEA), extend support in managing client escalations (RCA/CAPA) and work across traditional functional boundaries to mitigate risks and establish common goals to deliver value to the business
- Design and implement KPI measures, measurement systems and visual tracking controls/dashboards to manage process performance for sustainability and continuous improvement
Profile of Desired Candidate :
- Must be certified Black Belt from a reputed certifying body/organization (e.g. ASQ or equivalent) with excellent command in Lean/Six Sigma methodology
- Must have 6-10 years of relevant work experience
- Experience in BFS/Insurance/Healthcare/Life sciences/reputed KPO is preferred.
- Experience of working in a global and virtual team/consulting assignment would be a definite advantage
- Must have hands-on experience in project management tools
- Must have excellent analytical, presentation & communication skills
- Must have high energy levels and ability to influence stakeholders
- Should be a self starter
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
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