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Recruiter at Cognizant BPS
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Cognizant - Service Delivery Manager - BPO Process Excellence (6-11 yrs)
"For many years I have been an openly gay man in the Technology sector and being out and authentic is a huge source of strength and it's a source of credibility in your professional life. In my current position, I have the opportunity to be visible to many and hopefully set the example to many, and I view that as a great opportunity to share it to some degree. A share of vulnerability, a sharing of difference. I'm a big believer that diversity...
Jan Siegmund, Chief Financial Officer
See Diversity Initiatives >>
- Thorough knowledge of Quality methodologies such as Six Sigma, Lean, etc
- Excellent change management skills.
- Excellent client management skills- Ability to interact with clients onshore and manage expectations effectively.
- Ability to interact and work with a cross functional geographically dispersed team (onshore and offshore).
- Ability to handle change - Effectively manages ad hoc situations within required timeframes/queries and quality standards
- Strong project management skills and mentoring ability
- Excellent analytical skills: ability to identify patterns in data and draw appropriate conclusions
- Ability to build a process improvement culture, demonstrating flexibility and initiative in achieving the desired outcome
- Updates and maintains own expertise, shares this with colleagues and provides guidance to the team
- Understanding of Insurance/BFS processes/experience with such businesses would be an added advantage
Qualifications : Graduation
Essential : Six Sigma/Lean certified Black Belt or equivalent level
Years of Experience : 6-8 Years with at least 2-3 years in a process improvement role
Nature of Experience : (Area/Function/Environment/Domain/Product)
- Must have experience in supporting Process Improvement in Insurance/BFS
- Onshore consulting experience would be an advantage.
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
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