Job Description:

Organization: Janalakshmi Financial Services Pvt. Ltd. (Jana Bank)

Location: Delhi

Position: Cluster Head- Badhti Bachat-

Key Responsibilities- Drive the Liabilities business pan India for JFS (Jana Bank)

POSITION IN THE ORGANISATION:

Direct Reporting To : Regional Head Badhti Bachat

Any Other reporting : No

KEY WORKING RELATIONSHIPS:

Internal Purpose of the Interaction Frequency

Corporate Regional Head Badhti Bachat Overall review of the progress of Liabilities Weekly Zonal Heads, Regional Heads Train and coach, get feedback, influence sales Weekly Business Heads, Zonal Heads To take inputs for design of New Products Six monthly Regional and Branch Heads. Constant interaction to influence sales Weekly Jana Urban Foundation team. To take inputs on customer insights. As required for prod develop. Field staff To take inputs for design of Strategic initiatives and review implementation of ongoing initiatives quarterly

External Purpose of the Interaction Frequency:

Industry Bodies Brand building, Business Intelligence & Personal Development Quarterly Vendors / Channel Partners Selection and negotiation, onboarding and supervising delivery as per laid down standards As required, review at least Monthly customers CRM, Customer insights, providing strategic inputs to Zone and Corporate, gaining customer insights Quarterly

DO: KEY ACTIVITIES:

- Critical Time Spent Supporting Competencies

- Day to day Minutes of meeting of sales/coll/ops team 65 90% Communication, Customer Centricity.

- On field promo activities 10 Customer Centricity, Communication.

- Field Visit 15 Communication.

- Routine Time Spent Supporting Competencies

- Improving Sales process 10 10% Process development

KRA's AND PERFORMANCE INDICATORS:

Category KRA Key Activities Dimensions - actual Value of targets and percentage of overall business

Financial Business Targets Business Monitoring and Review Routine

- Budgeting Critical

- Customer Creating New Products: Managing the product development cycle from conceptualization till launch of new products Critical

- Partnering with Strategic IT and businesses to design and launch new products and modify existing products Critical

- Customer Satisfaction: Monitoring customer satisfaction with regard to new products and ensure delivery of value added products and services Critical

- Process Compliance : Developing and rolling out product policies. Working closely with Marketing and Credit Risk teams and contributes actively to product/policy manual. Critical

- Ensuring new products are compliant Routine

- People Talent Development: Ensuring that all staff are well trained and fully aware of products and services, policies and procedures Routine

- Ability to drive sales in the field with branch managers, regional managers and zonal managers to achieve results Critical

KNOWLEDGE SKILLS AND EXPERIENCE:

Skill Source:

Educational Qualifications: Graduate / Post Graduate Prerequisite

Prior Experience:

- Senior person. years experience Prerequisite

Domain Knowledge:

- High degree of understanding of Banking environment Prerequisite

Language Skills: English spoken and written at a high level of proficiency Prerequisite

IT Skills:

- Basic understanding of banking and payment systems.

- Good knowledge of CRM systems to be built internally

Behavioural competencies:

Competency name Required level of proficiency

- Compelling Communication : High

- Cultivating Networks : High

- Leading Change : High

- Coaching : Medium

- Customer Focus: High

- Talent Orientation : Medium

Personality Factors:

- Enabling Personality Factors Derailing Personality Traits

- High energy and Drive Risk Averse

- Managing and Driving people Perfectionist

- Customer Focus Approval Dependent

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