We have urgent opening with one of the banking sector for the position of cluster head.  Job responsibilities:  - Handling the team of Branch Operations Managers of the cluster branches and looking after the following activities:  - Service & Quality issues of branches, Monitoring daily transactions and advisory for processes.  - Liabilities & Investment Management Process - Account Opening & Maintenance for Corporate Relationships, key service standard issues.  - Transaction Banking Corporate Client Related Responsibilities.  - Audit & Compliance (internal and regulatory) of cluster branches.  - Ops Risk Management & Fraud management.  - Manpower management and training of staff members.  - Heading the whole retail branch operations, services and audit issues.   - Branch reporting, MIS and cost control.   - Branch infrastructure and facilities management.   - Cross sales and completion of branch sales targets.   - Liasoning with various vendors and departments.   - Adherence and implementation of various processes and procedures.   - Clearing funds and cash offloads management and ATM management.   - Adherence of KYC and AML policy.   - Customer complaints handling and resolutions.   - Training and development of service and sales team.   - Team Management and building excellence in service quality.  - Handing the Corporate Services Desk, which includes handling of day-to-day banking functions at the branches and servicing customers handling queries, complaints and requirements of corporate customers across all products for both Retail & Corporate.  - Provide support to relationship managers & product sales managers for servicing corporate clients – attend to customer requirements, coordinate with back office operations & facilitate their transactions as required to ensure total customer satisfaction  - Processing savings & current A/c Opening/Closure, RTGS, Internet banking queries, ensuring regulatory compliance regarding Know Your Customer (KYC) guidelines as laid by RBI.   - Comply with bank policies and procedures to ensure safety and security of bank's and customer's assets.   - Provide interface to the channels for all the service quality related issues.   - Ensure timely escalation of issues impacting business and possible solutions to address the concerns.   - Responsible for offering complete financial solutions to India's most demanding corporate clients including Trade finance services & other simple banking transactions.   - Assist in new products, processes or systems roll out. Ensure comprehensive compliance with all regulatory and statutory requirements as relevant for various product and services.   - Assist in follow up on recoveries/dues from the customers

Delhi NCR

Cluster Head - Bank 

Cluster Head - Bank  ,Job Description for Cluster Head - Bank  in V-Konnect Associates in  Delhi NCR for (7-14) years of experience. Apply Now!

Job Description for Cluster Head - Bank  in V-Konnect Associates in  Delhi NCR for (7-14) years of experience. Apply Now!