Client Service Manager - Digital Education

Responsibilities The main areas of responsibilities for this role are detailed under:

- Offer Support to sales personnel and clients.

- Product Demo & refresher training to Clients over the phone/at their premises.

- Complete Client account management, which includes understand the client's requirement, Query and complaint resolution.

- Responsible for client Retention.

- Should be able to maintain lowest possible response time to internal as well as external clients.

- Should handle all incoming queries from the clients as well as make proactive servicing clients.

- Data keeping and report sharing with all the stake holders.

- Market analysis to keep abreast of market changes and updates.

- Will be required to coordinate with various internal departments at corporate office to ensure smooth functioning of various client related processes.

Required:

- Candidate should have experience in Google adwords, SEO and SEM.

- Basic technical knowledge of Google Adwords, SEM, Social media etc.

- Should have 1 to 5 years of client servicing experience and campaign management

- Should be a graduate

- Excellent client servicing skills

- Good communication skills. Regional Language is an added advantage.

- Good MS office skills- specially Excel skills.

- Should have good time management skills