Client Relationship Manager - Education

We are currently retained by a client - a leading name in the Education space. Its a growing company which is very well established and is growing further. It would be great opportunity to take your career to the next level. This is a part of their young leaders program where they hire people from the best colleges and groom them into future leaders.

Location : The role is open for multiple Tier 1/ 2 and 3 cities including Madurai, Pune, Chennai, Coimbatore, Pondicherry, and Hyderabad.

Key Responsibilities :

- The role requires to meet with existing clients of the company that is School Founders / chairperson / Principal and other key stakeholders to understand the challenges faced and any concerns.

- To get repeat business from the client by engaging and solving customer issues.

- Demonstrated track record of handling clients especially on handling escalation

Personality : Customer engagement, good at handling irate customers and building deep relationships.

Must Have Experience/ skills :

- It requires a farmer mindset to ensure repeat customer business

- Demonstrated record of handling existing customers in B2B environment..

- Excellent in building stakeholder/Client relationship across levels

- Good in market intelligence, sales process, and data

- Innovative thinking would help

Please note this role requires extensive travelling and is not an office based role.

Key criteria for this role is MBA from Top B Schools only (this is non negotiable so please do not apply if that criteria is not met)