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16/09 Pooja
Head Hunter at Iris Manpower Services Pvt. Ltd.

Views:2970 Applications:262 Rec. Actions:Recruiter Actions:113

Client Relationship Management - Consulting (3-5 yrs)

Mumbai Job Code: 164951

Client Relationship

- Monitor the Firms major clients, which partners are responsible for the relationship, mining relationships, maintaining data etc.

- Prepare dossier of select clients with updated information.

- Existing / Past Client Data Base:

- Study the existing client data base (for each practice area - on a priority basis).

- Streamline, organise and build a valuable and accurate database.

- Gather current information / updates on these clients.

- Reasons for fall out (if any) with the Firm.

- Re-connect with such clients using the right contact within the Firm either by a “catch-up” meeting (if possible) just to touch base or by inviting them to a internal talk / seminars / presentations - appropriate for such clients.

- Setting up system to get a “feedback” / “feed-forward” from our clients i.e. not only to understand how the team has performed on a transaction but also how they would like to be served better in the future.

- New / Target Clients

- Identifying potential clients, their main business and corresponding the same with our expertise / practice area.

- Studying and tracking their business and current / up-coming projects.

- Identifying which are the possible law firms they could consider going to besides us and how do our services differ from theirs.

- Looking for internal contacts within the Firm with such clients.

- Establishing a connection with the client using the internal contact or by arranging a ‘cold call’.

- Alternatively, we could identify and attend seminars / conferences where these potential targets are expected to attend.

- Approach the client with the right leaders / team members - those who can add value and make a difference to the client’s needs - the idea is to make an impact and create a demand for the Firm.

- Follow up after meeting such clients, adding to proper database, sending newsletter and keeping in touch for any future opportunity.

- Pitching / Proposals

- Reviewing and editing content of pitch material/proposals/experience lists for consistency and quality of content.

- Assisting BDO team on the content building of the IFLR , Legal 500 and other legal submissions.

Sector Specialisation

- Driving the Firm’s sector specialization initiative.

- Identifying important sectors.

- Identifying teams (intra office and intra practice) appropriate for each sector.

- Ensuring that the team is building sector specialized knowledge base and undergoing specialized training etc.

Knowledge Management

- Working closely with the KM Team ,respond to KM queries and updating the KM database.

Send cv or call at 9833313551

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

Women-friendly workplace:

Maternity and Paternity Benefits

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