Job Purpose

Work closely with HR technology team and support in building technology as an integral part of learning agenda - introduce and institutionalize latest and relevant technology platforms for accessing learning; technology enablement for efficient and effective learning administration and management

Key Accountabilities

List the expected end results that must be achieved in order to fulfill the job purpose and the activities that help in achieving these results.

Accountability Cluster Major Activities / Tasks

1) LMS implementation across all the functions and geographies across Cipla

a) Lead LMS implementation and integration with internal systems

b) Collaborate with other teams like IT, Quality for smooth implementation

c) Participate in specifications, configuration, testing, and implementation of the LMS and enhancements

d) Maintain the LMS test environments, including access and coordination of internal stakeholders and establishment of testing environment standards

2) Maintain and drive LMS to increase employee utilization

a) Drives functional enhancements and participates in, and advises the development of various training material technologies, such as quick reference guides, eLearning, and videos to be deployed through the LMS

b) Provide ongoing technical support related to content integration within the LMS

c) Analyses individual and functional learning needs and drives on demand learning accordingly

3) Resolve issues related to system performance

a) Resolve issues related to system performance: troubleshoot, communicate, escalate and resolve LMS issues based on user feedback

b) Collaborate with IT team and external vendors to resolve issues

4) Handles administration of LMS and other learning technologies

a) Implement LMS reporting strategy to identify usage trends and other critical components of managing and administering the system

b) Maintain documentation of user roles to include system administrators, course developers, and instructors

c) Maintain usage rights for administrators, managers and employees

5) Drive the operational performance of training system infrastructure

a) Handles system configuration, maintenance, and administration responsibility

b) Partner with team members and end users to evaluate, test and recommend content development tools or other learning technology solutions

6) Track and implement current learning technology tools, resources, approaches & trends

a) Stay abreast of current technology trends and enhancements to learning systems

b) Research and develop innovative learning tools and technologies to meet learners and instructional designers- needs, delivered across multiple devices and platforms like mobile, desktops

c) Make recommendations to ensure the learning management platform aligns with internal system updates and best practices

7) Manage and collaborate with external technology vendors

a) Determine the most effective and efficient technology solutions

b) Design SLAs for various technical issues and track their adherence

8) Create a robust and efficient analytics for tech based learning

a) Create mechanism to monitor, track, record & evaluate employees performance pre & post technology based learning interventions

b) Use analytics to drive culture of efficiency & effectiveness

9) Integrate Social learning effectively in employees training

a) Identify areas for where social learning can be applied as effective mechanism to leverage informal learning

b) Use innovative ways to increase employees adoption of social learning by integrating it with traditional and e-learning methods

10) Design and implement training on technology platforms for users

a) Design, deliver and evaluate training, workshops, courses and other training sessions on introduction of new technology platforms

b) Author and maintain appropriate documentation and tutorials for employees- training purposes

5. Major Challenges

Describe the major challenges you face in carrying out the job, and what you do in order to overcome them.

a) Implementation of one LMS platform across the organization- Take support from L&D Head

b) Integration of LMS with organization's ERP system- Take support from various teams like IT, HR

c) Increase efficiency of the technology platforms without compromising data confidentiality- Consult with the Business Leaders and IT teams

d) Increase adoption of technology based learning among the employees- Devise innovative ways to engage users in various technology platforms

6. Key Interactions

Who (internal/external) does this position interact with on a regular basis to perform this role- How often and for what purpose-

Internal External

Internal

- Head - HR Technology to design and execute various technology based interventions

- Business & functional leaders on a regular basis to understand their requirements

- Academy leads for review and support purpose

- L&D Head - regular basis for reporting and support purpose

- HRLT for briefing on progress and taking their inputs

- Functional & Leadership Academy Heads to understand the needs

- IT Teams for support and implementation External

- Technology providers and vendors for deployment of Learning Management System enhancements and other upgrades

- External content providers to design modules in line with Academies- curricula

7. Dimensions

List the data which will reflect the scope and scale of activities concerning the job.

(These should be quantifiable numerical amounts)

a) Employees adoption rate of the LMS

b) User collaboration rate in Social Learning Technologies

c) Usage of mobile platforms for L&D purposes

d) No. of external partners

e) Quality of feedback from users on ease of use & support provided

f) Reporting and Audits

8. Key Decisions:

List the key decisions this job can take - on its own- and some key recommendations made to reporting manager (or others) for approval

Decisions Recommendations

a) Content hosting in line with academies curricula

a) Ways to increase the reach of technology platforms among users

b) Minor upgrades & enhancements for learning technologies

b) Go live for new technology intervention and major upgrades

c) Quality of content

Comments:

9. Skills & Knowledge

State the minimum acceptable proficiency for this job. Do not state incumbent-specific information

Educational qualifications:

Bachelor Degree OR Master's Degree

Relevant experience:

- Minimum 5 - 7 years of work experience in managing Learning Management System platforms; exposure to designing, developing, implementing or supporting learning technologies, experience with social and mobile learning tools and methods

Other capabilities -

- Strong knowledge of interoperability and compliance with SCORM and AICC standards

- Experience in regulated industry (preferred)

- Experience in building relationships with people at a variety of levels

- Strong project management, analytical and problem-solving skills

- Strong written and oral communications skills are a must

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