Chief Operating Officer - eCommerce

COO (eCommerce)

- Responsible for qualitative and quantitative output.

- Ensure committed level of profitability.

- Inventing and implementing counter measures to offset any margin deviations by restructuring delivery schedule.

- Ensuring dip-stick checks and creating road blocks to ensure data integrity.

- Implementing Best Practices from other BUs/ Process.

- Implementing processes for mandatory critical information dissemination through conference calls and interaction over emails with the clients to understand their requirements, expectations and the Center's Deliverables.

- Verifying manpower budgeting.

- Providing inputs for financial budgeting.

- Quarterly advance planning for business improvements goals.

- Quarterly MIS generation planning and report re-structuring as per perceived needs of customer.

- Being SPOC for all first level escalations of client.

- Have experience in handling Ecommerce process

- Possesses strong / effective knowledge and experience in Ecommerce environment to provide operational support

- Manages and leads teams / individuals, provides guidance and effectively communicates contract objectives, sets direction, scope and commitments

- May participate in clients negotiations, understands changes, and subsequent impact to the delivery of the contract, and able to communicate these changes effectively to the service delivery team

- Understands and manages potential service delivery conflicts between the departments and the clients

- Analytical & Problem Solving. Be able to present ideas and thoughts

- Strong leadership on all delivery matters