Chief Operating Officer - Cloud Hosting/Infrastructure Managed Services

POSITION DESCRIPTION:

Reporting Relationships:

The COO will report directly to the CEO and participate on the Leadership team as member of the board of directors. Reporting to the COO is Technology Development, Quality Assurance, Product Management, Customer Service, Sales and Marketing.

Experience, Qualifications and Education:

We are seeking a self-directed operational leader experienced in SaaS software development bringing high quality products to market. Prior exposure in fast moving software organizations that have executed successful commercial exits are essential. The role will be responsible to develop and deploy strategies for scaling the operations facing significant growth over the next three years. In addition, the candidate must have the ability to provide leadership, vision and direction to the evolving role of product development. This person will possess a balanced approach in evaluating and improving systems, processes and resources as they pertain to the operations. The identified candidate will have P&L responsibility.

The preferred candidate will have a minimum of 10 - 15 years of relevant work experience in software leadership along with a bachelors' degree in computer science, business or an engineering discipline. Having received an MBA or advanced engineering degree will be considered a plus.

Personal Traits and Professional Attributes:

The qualified candidate will have a personal style and skill set, which includes the following traits and attributes:

- A strong operational background and previous responsibility for managing a software development function.

- A creative visionary who understands the big picture and can innovate programs and processes that capture the true potential and opportunities that may exist - a - systems thinker- .

- Possess good process experience/judgement and the ability to recognize key problems before they become major issues. Capable of recognizing opportunities that translate to bottom line improvement.

- Customer Centric - demonstrating excellent interpersonal skills with key customers including physicians, nurses, caregivers, health care administrators and informatics professionals.

- Collaborate with the management team to develop and implement plans for the operational infrastructure of systems, processes, and personnel designed to scale the rapid growth objectives of the organization.

- Motivate and lead a high performance software development team; attract, recruit and retain required members of the development team not currently in place; provide mentoring as a cornerstone to the emerging organization.

- Experience in working with boards both private and institutional investors.

Other emphasized qualifications include:

- Significant software development expertise in a SaaS environment

- Experience in scaling a software organization

- Well developed leadership and negotiating skills

- An in-depth knowledge of software quality assurance

- General business operations experience (i.e., Finance)

- Strong systems background

- Tactical planning skills

- Sound working knowledge of value engineering

- Experience with regulatory systems including but not limited to FDA, patent, trademark and copyright.

Summary of Responsibilities

This position will be responsible for every step in the rapid development of SaaS software and technologies enabling patient, physician and caregiver communications. An individual in this position should possess strong leadership skills, an understanding of what it takes to scale a company, financial background, and the ability to define/implement the project management sales and marketing systems and processes across various functions that are necessary to sustain continued growth.

The essential job responsibilities for the COO will be the following:

- Drive rapid development of commercially successful SaaS software products

- Lead and mentor team members to achieve the unachievable

- Innovate the company's product offering in partnership with CEO and Founder

- Develop and execute plans for a successful company expansion understanding the market conditions driving growth

The Opportunity and Challenge

The position will provide a talented individual with the opportunity to be a key player in the design and execution of LookingGlass software development and operations teams.

This position carries a high level of visibility within the education and enterprise portal and web content management system market and could lead to succession opportunities with the current CEO.