TopGear Consultants Pvt. Ltd. is an executive search Company with primary focus on search and recruitment of Top notch professionals at senior management level across industries. There is currently an urgent opening with one of our most reputed client. Please find the details below:

Designation : Chief Manager/AVP Policy Servicing

Location : Mumbai

Key Responsibilities :

- Overview multiple functions out of the below mentioned key functions of Policy Servicing.

Alterations : Major and Minor alteration requests

Collections : Managing different collection modes viz. ECS/ SI/ Direct Debit/ Drop Box, Online Modes, Others.

Payouts : Surrenders, Survival Benefit Payouts, Maturity Payouts, Annuity Payouts, CFI, AFI, SPRI, Stale Cheque re-processing

UL requests : Switch, Top Up, Premium Redirection

Revivals : Minor & Major, Foreclosure, Discontinuance

- Suspense Clearance

- PS Projects

- Service Quality Assurance

- PS Help desk

- ETE processing of all servicing requests within internal TATs defined.

- Compliance adherence and risk mitigation

- Avoid any operations loss

- Automation of processes to drive efficiency and productivity

- Ensure completion of all projects as per the Project timelines and ensure the quality of the projects undertaken.

- Drive Process improvements on a continual basis.

- Budget preparation and ensure department cost is within budgets approved

- Ensure ISO compliance

- Team assessment, performance review, feedback sharing, ensuring team motivation and optimization, taking care of Team's training requirements

- Escalation Handling

- Coordination with multiple functions to ensure service delivery

- SOP review and periodic updating for changes

- Driving SCO - critical objectives for the department

- Ensure timely completion of major tasks/ assignments allotted

Candidate Profile :

- Full time MBAs (Top B Schools) with experience of 6 to 12 yrs

- Must be a Mumbai Local (Preferably from Western Mumbai)

- Excellent communication and inter-personal skills.

- Strong analytical ability

Salary : No bar for right candidate

If interested, kindly apply with your updated resume along with your current CTC, expected CTC and Notice Period details

Vibhuti V
Talent Acquisition

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