Change Management/Quality - BFSI/Healthcare

Roles and Responsibilities :

- Delivering Business Impact on Strategic Imperative for BFS/healthcare customers achieved by improving business processes, solving problems, and driving change within the organization.

- To ensure alignment of Quality initiatives with the clients strategic initiatives and help implement a culture of continuous improvement & transformation through facilitating delivery of business impact/results through mentoring and coaching Black Belts as well as larger organisation.

- Will lead a team of black belts aligned to the accounts and will be responsible for driving a ‘mindset’ and a culture of process improvement, innovation and change management in the team.

- Custodian of future state for the customer

- Identify and Drive high impact projects by working closely with stakeholders. Systematically identify, gather, and analyze pertinent information to develop & accomplish project goals (e.g., reduce risk/cost, improve productivity/profitability)

- Apply LEAN, Six Sigma tools/functional knowledge to improve process capability and eliminate defects.

- Coach & mentor other people to drive Lean Six Sigma DNA through GB & Lean Projects.

- To monitor and track quality project plan implementation to ensure desired outcomes.

- Communicate continuously with all key stakeholders to create a combined Vision and understanding of the function’s activities

Requirements :

- Excellent analytical and problem solving skills

- Project Management skills

- Ability to work in diverse teams and with multiple stakeholders

- Facilitative Leadership skills – Influencing skills, mentoring and coaching – to be able to drive change in the organisation

- BFS consulting/ BPR expertise

- Industry expertise /domain in banking/fin services

- Experience in analytics

- Experience or know how of Lean Six Sigma methodologies