Center Head - P&L

Following are the key result areas for this position:

- Client Service Management

- Identifying new business opportunities

- Tracking customer complaints

- Logistics Management / Fleet Management

- Preparing P& L budgets and forecasting

- Strategic Planning & Operations Management, making action plan and development plan, short term and long term goals

- Conducting Process specific trainings

- Complaint handling and resolution

- Front end Supervision, analyse MIS reports,

- Project Coordination

- Planning & Control

- Team Building and Staff Retention

- Vendor Sourcing and Negotiation

- Cost Reduction Strategies

Request you to mention your current CTC and Notice Period also