EXPERIENCE:8 - 15 Years   EDUCATION :  - UG - Any Graduate - Any Specialization  - PG - Business Management   JOB DESCRIPTION :  - Lead the Customer Relationship Function  - Create standardized processes to ensure exceptional customer experience across multiple interaction points   - Lead the customer front ending team and ensure quality adherence   - Improve team's productivity & deliverables   - Effectively percolate business targets to the team and ensure its achievements   - Effective communication & escalation management   - Create Operational Manuals and Quality guidelines   KRA :   - % Lead conversion  - Revenues   - Effective Booking Management  - Customer Satisfaction Index  INDUSTRY TYPE :  - Call Centre / Customer Centres/ E-commerce

Pune

Car Baazi -  Senior Operations Manager   

Car Baazi -  Senior Operations Manager    ,Job Description for Car Baazi -  Senior Operations Manager    in CarBaazi.com (Specialty E Retail Pvt Ltd) in  Pune for (8-15) years of experience. Apply Now!

Job Description for Car Baazi -  Senior Operations Manager    in CarBaazi.com (Specialty E Retail Pvt Ltd) in  Pune for (8-15) years of experience. Apply Now!