- Provide inputs to quality plan for the organisation with associated risk and opportunities  - Identifying weaknesses and gaps in the existing practices and policies and facilitate process improvement  - Responsible for mentoring / assisting green belt projects in the organisation  - Facilitate Quality in meeting its ASM (Kaizen) objectives   - Design, develop and implement programs to effectively roll out Six Sigma in key areas- data, transaction management, voice and other BPO process  - Initiate and drive implementation of other Six Sigma applications such as MIS & Metrics, Management Control Systems etc.  - Conduct training (YB & GB) sessions on quality to raise quality awareness across areas.  - Provide references to worldwide best practices, along with case studies which would also be inputs to enhance levels of process implementation;  - Mentor & Manage various productivity improvement/ cost optimisation Lean/ Six Sigma Green Belt Projects across India's work streams;  - Achieve quality targets for India's overall business plan;   - Explore appropriate avenues to increase the scope of team. Groom team members to enhance capability & take on higher roles.  - Assist in aligning departmental objectives for team, devising KPIs for team members & track progress against both, taking corrective steps wherever necessary.   - Participate in organisation wide / account wide projects & initiatives to promote Quality unit's functionalities.   - Manage quality related escalations  - Conduct regular performance reviews for the Assistant Managers and provide feedback  - Develop and maintain effective working relationships across business lines.  - Liase regularly with stakeholders to solicit feedback on team's performance & maintain high standards.   - Has responsibility for more than one aspect of business unit performance, e.g. profit, sales, cost management, customer service levels etc. May be a cost centre manager.   - Will have client relationship management responsibilities and managerial responsibility for a team. Champions TCF in area ensuring built into relevant communications and activities

Mumbai

Capita - Manager - Quality - Six Sigma - Black Belt 

Capita - Manager - Quality - Six Sigma - Black Belt  ,Job Description for Capita - Manager - Quality - Six Sigma - Black Belt  in Capita in  Mumbai for (4-10) years of experience. Apply Now!

Job Description for Capita - Manager - Quality - Six Sigma - Black Belt  in Capita in  Mumbai for (4-10) years of experience. Apply Now!