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19/01 Saurabh Ahuja
Talent Acquisition Partner | Corporate Recruiter at Capgemini

Views:3988 Applications:196 Rec. Actions:Recruiter Actions:4

Capgemini - ITIL Process Consultant (4-8 yrs)

Mumbai/Bangalore Job Code: 188571

Roles & Responsibilities:

- Executing end to end consulting projects based on ITIL / ISO 20000 / CMMI SVC

- Conducting ITIL training programs at all levels and active involvement in development and maintenance of training course materials

- Facilitate integration of tools, processes and SLA / KPI's

- Define measurement framework for SLA/KPI's

- Active contribution in Pre-sales activities and customer relationship management

- Active contribution in sales and brand building

- Ownership of client engagements and quality deliverables

- The job may involve short-term, medium term travel to customer locations globally / domestic

- Contribute best practices to knowledge repository

- Mentoring ITIL consultants

Required Skills:

- Should have executed end to end consulting assignment which includes Gap analysis, Process Definition, implementation road map and auditing

- Knowledge on Application Maintenance lifecycle and Transition

- Experience in interaction with clients

- Excellent communication, interpersonal & presentation skills

Desired Skills & Experience:

- Certified ITIL Expert or at least 2 Intermediate modules

- ISO/IEC 20000 Implementer / Lead auditor

- At least 2 years experience in ITIL consulting

- Experience in delivering ITIL training sessions

- Assessment/auditing skills

- Experience/expertise/exposure to other related frameworks and standards like ISO 9001, Six Sigma, COBIT, CMMi SVC etc will be an added advantage

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

Women-friendly workplace:

Maternity and Paternity Benefits

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