Director - Solutions

Main purpose of the role:

- The Enterprise Architect will work in partnership with the Engagement Executives and Sales teams, typically focusing on the large and complex deals to secure client contracts for Capgemini Business Services.

- The Enterprise Architect is responsible for developing a holistic view of the client's objectives, processes, information and information technology assets in order to develop an aligned solution to meet the client's needs and strategic goals.

- The Enterprise Architect will act as a recognized authority, leading the solution processes of Business Services engagements. They are the overall owner of outsourcing solutions. The role holder will operate across the Business Services SBU leveraging all necessary internal stakeholders to design a robust solution to meet the sales strategy and client requirements. This role is a critical driver for Business Services to ensure high win rates for new clients and improving account development.

- The Enterprise Architect will work closely with Subject Matter Experts to develop proposals that create unique value to Capgemini's Business Services clients. Such proposals will utilize standard portfolio offerings whilst collaborating to develop new market leading solutions.

- The Enterprise Architect will lead the solution through the required governance procedures for approval. Throughout the process the Enterprise Architect will engage key client stakeholders in preparation for the presentation of the approved solution.

Key Responsibilities :

- Maintains design authority for the solutions ensuring the application and interpretation of client information to secure the value proposition

- Project manage the solution architect, commercial architect and SME resources to develop the overall architecture of the solution

- Unifies the team to build a value proposition which showcases Capgemini's capabilities and how they meet or exceed the client's needs

- Leads in the writing and presentation of the overall solution to the client

- Conduct and actively participate in client interactions throughout the sales process, as necessary

- Provide input for internal reviews and external documentation including required risk management contingencies

- Leads solution review sessions and participates in contract, HR, SLA and SOW negotiations

- Keeps up to date with market trends and able to speak confidently about the external market and position Capgemini positively within that

- Advise and recommend architecture strategies, processes and methodologies to the client to facilitate their decision making and, where possible steer their thinking to align to the Capgemini solution

- Shares best practices and lessons learned in order to develop the Capgemini proposition

- Gather inputs from a diverse range of sources to create an articulate and compelling propositions for the client

Essential Criteria :

The Enterprise Architect will work collaboratively and must have :

- Demonstrate sound understanding of outsourcing portfolio offerings and be capable of providing sound assessment of client requirements

- Excellent solution design experience, business expertise and commercial acumen to develop market beating solutions with an eye on the bottom line

- Drive and energy, and the determination to guide each project to a successful completion.

- Proven experience in the ability to build trusting relationship with peers, the broader operations community and other stakeholders both internal and external.

- The ability to work within and manage a geographically diverse team.

- Demonstrable ability to engage in constructive dialogue with the client and stakeholders with a focus on sales and solutions.

- Strong organisational skills; being resourceful, effective and efficient at marshalling multiple resources to get things done, able to work on multiple tasks at once without losing track, and foreseeing/ planning around obstacles.

- Strong analytical skills and an eye for detail.

- Excellent verbal and written communication skills

- The ability to present ideas in a clear, concise and compelling fashion to any audience

- Personal credibility and impact full leadership skills

- Strong networker and influencer with experience in managing a matrix environment and working with ambiguity

- Fluent in English

Other Criteria :

- Degree qualified or an equivalent level of demonstrated competence in senior management and enterprise architecture disciplines in an outsourcing environment

Demonstrated core architecture skills including :

- Business and solution modelling

- Business process design

- Solution design

- Benefits analysis

- Experienced project/programme manager

- Established professional credibility

- Flexibility is expected in the role, with a travel commitment of 50% or more being required.

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