Roles and Responsibilities:  Responsible for driving the continuous improvement initiatives / projects and implementing QMS for the assigned engagements. This includes   - Is responsible for creating a continuous improvement culture across the global BPO by fostering the six-sigma methodology.   - Ensures the Continuous Improvement approach across Engagements and Centers   - Is responsible for mentoring Lean Six Sigma Black Belt, Green Belt and Yellow Belt projects as required.   - Is responsible for ensuring 100% staff is trained on Lean Six Sigma Yellow Belt.   - Supports process alignment based on GPM   - Reports monthly Delivery Excellence progress against targets to the Engagement Stakeholders through Balance Scorecard   - Fosters the global sharing of innovation, new methodologies and best practices.   - Supports QMS implementation as required  Requirements:  - Minimum Black Belt Certification from the reputed institution   - Demonstrated practical experience in quality management systems in an ISO certified organization.   - Ability to communicate effectively in visual, oral and written form.   - Motivation to up-skill in Quality concepts, principles, practices and techniques.   - Preferred with BPO experience of 7-10 years in quality profession   - Establish and maintain professional credibility.   - Demonstrated people leadership and management expertise.   - Demonstrated success in delivery of change management.   - Demonstrated coaching expertise.   - Project Management expertise  - Demonstrated understanding of business process outsourcing.   - Literate in the use of Microsoft Office business programs.   - Environment is client focused; high volume; with a continuous improvement philosophy.

Bangalore

Chennai

Capgemini - Delivery Excellence - Operations Manager 

Capgemini - Delivery Excellence - Operations Manager  ,Job Description for Capgemini - Delivery Excellence - Operations Manager  in Capgemini BPS in  Bangalore Chennai for (6-15) years of experience. Apply Now!

Job Description for Capgemini - Delivery Excellence - Operations Manager  in Capgemini BPS in  Bangalore Chennai for (6-15) years of experience. Apply Now!