Role - Business Consultant/ Sr Business Consultant/ Lead Business Consultant

Domain - Telecom

Experience - 5 - 13 years (Overall)

Key Responsibilities

Main responsibility area

Support services sales, deliver and manage a delivery team for product attached consulting and data analytics services and work packages .

Build and develop trust-based relationships with customer's key stakeholders in middle and senior management in context of CEM on Demand, Traffica and Wireless Network Guardian attached consulting engagements.

Understand operator customer's commercial and operational challenges, OSS and BSS data and apply these insights to position appropriate scope and use cases

Business case development to justify investment in Company solutions

Provide further opportunity leads to sales in order to maximize business value of Company to the customer

Job description

Fully responsible managing own work as well as team consultants and analysts in delivering assigned consulting service work packages to Company customers

Apply standardized consulting delivery approach and tools as defined by Analytics Office portfolio teams

Conduct interviews and facilitate workshops to collect customer requirements and impact decision making

Use fact based problem solving methods

Support engagement lead in implementation of transformation plan driven by Company Analytics solution

Drive business insights on use cases and translate them to actions for operator customer

Support operator to define and manage impact on business functions, process and people

Minimum of master's degree in economics, engineering or computer science from a reputable institution

5+ years of consulting experience and minimum of 5 years of telecommunications industry experience, preferably in operator environment

Financial understanding of telco operations and business case development

Operational understanding of Telcom functions, including marketing and customer care

Good understanding of Framework (eTOM) process mapping, knowledge on ITIL a plus

Ability to work with both technical and management layers with customers

Customer Experience Management or Service Quality Management, or Data analytics and monetization and/or Business process re-engineering and organizational change management

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