Purpose of role :  Working within a defined Business Improvement discipline the role holder supports the development and operation of change initiatives that improve the measured performance of the business, service or customer satisfaction. He/she carries out high level and insightful analysis that will identify opportunities for Business Improvement. He/she also provides support to the wider business improvement team.  Key Responsibilities :   - Manage all aspects of process/procedure design to: Ensure adoption of best practice wherever appropriate   - Produce written documentation.   - Design test and map processes to agreed specifications, corporate standards, architecture and methods.   - Undertake measurement and analysis of processes to identify improvement opportunities.   - Implement process/procedural change.   - To manage individual work-package elements in support of larger initiatives and programmes.   - To promote the use of processes, systems and procedures that supports the business.   - To compile and analyse process/systems/organisational performance metrics.   - To undertake Root Cause Analysis using the appropriate tools, techniques and data in relation to; Customer Satisfaction, Process Management, Quality Management and Operational Effectiveness.   - To lead and manage a Business Improvement Team.   - To use all forms of data from within BT and all benchmark data to provide insightful and effective MIS/ Analysis. And/or manage aspects of Management systems to enable BT to drive improvement and maintain its certification, i.e. to: Develop an internal and external audit programme. Liaise with and guide assessment bodies during audit Disseminate quality management information across the organisation Review processes and procedures   - Act as a contact / co-ordinating point for Quality issues Create and maintain internal & External audit planning and corrective action / issue system Provide information for annual review of the Management System And/or manage all aspects of Operational Effectiveness, i.e. to: Manage, maintain and draft organisational structure e.g. Spans and Layers.   - Communicate Business Improvement Best Practice Compile data and analyse business performance in relation to cost and revenue Business   - Impact: Short/medium term in the main.   - Authority/Decision Making: Normally on a day to day basis, within defined limits prescribed by line management.  Qualifications :   - Experience gained in a commercial environment.   - Preferable qualified to Degree standard or equivalent.   - Accredited in research and analysis techniques for customer satisfaction roles (e.g. survey tools, statistical analysis and root cause analysis).   - Trained in Process/Quality Management approaches appropriate to the role.  - Experience of working in virtual teams across a matrix organisation.  Examples: Process - ARIS toolset and modelling, BPM Certificate/Diploma, understanding of process engineering/quality concepts, e.g. 6-sigma, IDS Scheer.   - Business Improvement - 6-sigma green belt or equivalent level of understanding and application.   - Quality - ISO 9001/14001 lead assessor, IRCA accreditation or TL9000 assessor.   - Performance Measurement - TL 9000/ETSI measurements, Statistical process Control, Benchmarking Practice   Skills/Experience :   Process Management, Quality Management and Operational Effectiveness management skills as appropriate to the discipline.   - An excellent understanding of end to end business processes Able to scope, agree and deliver measures that will drive and assist in the analysis of business performance. Ability to work as part of a team/virtual team. Awareness of the work area and environment where the processes apply.  - A real enthusiasm for Business Improvement that motivates and inspires people to get involved. Able to provide the data to enable the business to test/challenge current thinking and to drive the implementation of new practices/policies, and where necessary build alternative strategies that can lead to an improvement in business performance.

Delhi NCR

British Telecom - Transformation Lead 

British Telecom - Transformation Lead  ,Job Description for British Telecom - Transformation Lead  in BT Global Services in  Delhi NCR for (6-10) years of experience. Apply Now!

Job Description for British Telecom - Transformation Lead  in BT Global Services in  Delhi NCR for (6-10) years of experience. Apply Now!