One of our clients, A leading MNC Bank is looking for a right candidate for the below mentioned position.  Branch Operations & Service Head  Basic Job Purpose:  - The primary goal of this function is to achieve overall service & quality objectives stated by the business, including the customer satisfaction scores.  - Ensure a high standard on compliance & controls in the branch   - Ensuring that all regulatory, statutory & compliance standards are met.  - Focusing on self assessment of branch transactions/processes  - Complying with the escalation process.  - Working towards achieving a satisfactory audit rating.  - Maintain a high level of employee morale & satisfaction.   - This is an ongoing activity which is achieved thru continuous feedback sessions with employees, service meetings, huddle, job rotation.  - Supporting & guiding the team thru new processes, business initiatives, contests & enthusing them in active participation in branch events.  - Ensure that staff are empowered to take a service call & encouraged to escalate customer concerns/feedback.  - Giving recognition to service champions thru mail messages, escalation to seniors, service awards, and  promotions.  A training calendar prepared at the beginning of the year & training needs identified & incorporated in individual goals  - Process Improvement in the areas of operations and customer services in the branch.  - Tracking branch expenses to ensure prudent expense management.  - Reinforcing the importance of expense management within the team  - Ensuring that each person works towards expense controls in their respective work areas.  - Designated as the safety officer for the branch ensuring that branch upkeep & security is maintained.  - ATM related activities supported by Vendor  Education & Experience:  - MBA with 7+ years of experience in Bank branch operations and customer service;  - Excellent communication skills.  - Should be handling a team.  Interested may send your profiles with current CTC details  Premnath Bojan, Datamatics Staffing Services Bangalore.

Mumbai

Maharashtra

Others

Branch Operations & Service Head - Bank 

Branch Operations & Service Head - Bank  ,Job Description for Branch Operations & Service Head - Bank  in GlobalHunt in  Mumbai Maharashtra Others for (7-10) years of experience. Apply Now!

Job Description for Branch Operations & Service Head - Bank  in GlobalHunt in  Mumbai Maharashtra Others for (7-10) years of experience. Apply Now!