Opening with eCommerce company

JOB REQUIREMENTS

- Knowledge of Telugu is a must

- Sound understanding of core business and management concepts with strong analytical skills to solve business issues

- Strong interpersonal, communication, and negotiation skills

- Graduate (MBA from Tier 1 preferred) with more than 5 years of work experience in B2C roles

- 2+ years’ experience in handling an operations oriented role, in a start up or launching own start up is a plus

- Proven ability to work in cross-functional environments including technology, marketing, business management, customer support etc.

- Stable career graph and proven track record of performance in adverse situations

- Should have directly managed a team of 8–10 and indirectly above 100

- Ability to thrive under pressure

- Self-motivated, confident, and driven individual with a go-getter attitude

- Ability to think strategically and work closely with top management of the company

- Should have been working in Senior Managerial role with defined KRA / KPI

- Experience of managing a call centre and drivers or other blue-collar workforce is a plus

- Experience with an e-commerce start-up or offline-online business is a plus

Key Performance Indicators:

You will have overall responsibility for achieving the branch’s goals that include the following-

- NPS score (Customer Satisfaction Index)

- Call-centre performance

- Supply availability

- Debt collection

- Bottom-line improvement

- Staff engagement and attrition

Rajiv

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